Quality Management Specialist Job Description GENERAL SUMMARY: • The Quality Management Specialist is responsible to review healthcare professional files to ensure receipt and completeness of required documentation. • The position is responsible to contact organizations to obtain information related to quality management requirements. • The QM Specialist requests and monitors reports on healthcare professionals and their files. • The QM Specialist builds and cultivates client and candidate relationships. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Provides nurses, clients, recruiters and CAMS with constant and current file status updates when requested. • Provide biweekly updates on all files assigned to you (Trello). • Meet client deadlines and submit clear credential files in a timely manner. • Maintain organized, accurate and up to date files in the s drive and database. • Manage virtual assistants and delegate tasks to them as needed. • Communicates with healthcare professionals to ensure compliance with QM requirements. • Manage all HR personnel records, financial and government documents with timeliness and sensitivity. • Provide excellent customer service to clients, nurses and all PPR staff. • Ability and willingness to assist teammates during times of high volume. • Ability and willingness to cover teammates desk when they are absent like you would cover your own files. • Responsible for ensuring all files have been accurately and appropriately completed to meet internal and external audit requirements. • Must take ownership, problem-solve and determine best course of action for handling adverse situations. QUALIFICATIONS: Education: • 2 years of college or equivalent work experience • 4-year degree preferred Skill, Abilities and Expectations: • Excellent computer skills • Excellent communication skills • Excellent customer service skills • Excellent organizational skills • High level of attention to detail • Ability to exercise a high level of autonomy and teamwork • Ability to multi-task and strong time management skills • Commitment to punctuality and attendance • Ability to problem-solve and assert conflict resolution skills Environment: • Business office environment